HY Baji's Privacy Policy — Your information is completely secure

01 What Information We Collect

When you open an account and use our services on hy baji, we collect certain necessary information. This data is used solely to provide you with a better experience. hy baji never collects information beyond what is required.

We collect the following types of information:

• Identification Information: Full name, date of birth, National ID number (for KYC verification), and photo.
• Contact Information: Mobile number, email address, and current residential address.
• Financial Information: bKash/Nagad/Rocket number, transaction history, deposit and withdrawal records.
• Technical Information: IP address, device type, operating system, browser version, login time, and location.
• Gaming Information: Game history, bet records, bonus usage details, and session duration.
• Voluntarily Provided Information: Information provided when contacting support, as well as survey participation data.

02 Why We Collect and Use Your Data

Hy baji uses your information only for specific, legitimate purposes. Respecting your privacy is our top priority. Below you will find a detailed breakdown of why we use your data.

03 Data Sharing & Third Parties

Hy baji never sells or rents your personal data. In certain limited circumstances, restricted information may be shared with trusted partners, always under strict confidentiality agreements.

• Payment Processors: Payment gateways including bKash, Nagad, and Rocket receive only the information needed to process transactions, which they handle in accordance with their own privacy policies.
• Game Provider: hy baji's game partners receive limited data (such as user ID and session information) solely to ensure a smooth gaming experience.
• Security Services: We work with specialist firms for fraud detection and cybersecurity.
• Law Enforcement: hy baji is legally required to share information with government authorities when ordered by a court or required by law.
• Business Changes: In the event of a merger or acquisition involving hy baji, the new entity will be bound by the same privacy policy.

04 Cookies & Tracking Technologies

Hy baji uses cookies and similar technologies to improve the user experience on the platform. Cookies are small text files stored on your device that make future logins more convenient.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Disabling them may cause the platform to function incorrectly.
• Performance Cookies: Used to understand which parts of the platform are most visited. This data is collected anonymously and in aggregate form.
• Functional Cookies: Used to remember your preferred language, theme, and game settings.
• Local Storage: Some data is stored in your browser's local storage to enable faster loading.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that doing so may limit certain features.

05 Data Retention Period

Hy baji does not retain your data indefinitely. Each type of information has a defined retention period, after which it is securely deleted.

• Account Information: Retained for as long as the account is active. May be kept for up to 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a maximum of 7 years in accordance with international financial regulations.
• KYC Documents: Retained for up to 5 years after verification is complete.
• Gaming Logs: Generally retained for up to 2 years.
• Support Conversations: Retained for up to 1 year after the issue is resolved.
• Marketing Information: Deleted immediately upon withdrawal of consent.

06 Your Rights

Hy baji believes every user should have full control over their own data. The rights listed below are yours, and hy baji respects each of them.

• Right to Know: You have the right to request a copy of any personal information hy baji holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request the deletion of your data in certain circumstances (though data required for legal obligations may not be removable).
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional emails or SMS messages at any time.
• Right to Data Portability: You may request a copy of your data in a specified format.

To exercise any of these rights, please contact hy baji support. hy baji will endeavor to respond within 30 days.

07 Security Measures

Hy baji applies industry-leading technical and organizational measures to protect your data. Our security team monitors systems around the clock, 24 hours a day.

• All sensitive data is stored using 256-bit AES encryption.
• All data transfers are secured via HTTPS/TLS protocol.
• Two-Factor Authentication (2FA) is available for added account security.
• Regular security audits and penetration testing are conducted.
• Unusual logins or transactions are detected automatically.
• Employee access to data is restricted to the minimum necessary.
• Data backups are stored securely on separate servers.

08 Children's Privacy

Hy baji is a strictly adults-only platform (18 years and above). We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at registration, and individuals under 18 are not permitted to create an account.
• If we become aware that any information from a minor has been collected, it will be deleted immediately and the associated account will be closed.
• If parents suspect their child is using hy baji, they should contact our support team immediately.

09 Changes to the Privacy Policy

Hy baji may update this privacy policy from time to time. Any changes will be published on this page, and the "Last Updated" date at the top will reflect the revision.

• You will be notified of any significant changes via email or platform notifications.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

10 Contact

For any questions, complaints, or requests regarding the Privacy Policy, please contact the hy baji support team. We are always ready to help.

• Email: [email protected]
• Live Chat: Click the chat icon at the bottom right of the platform.
• Response Time: Typically within 24–72 hours.